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  "name": "Ulaş Arslan",
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  ],
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    "crisisBacklogCleared": "approximately 3,000 tickets",
    "trustpilotRecovery": "approximately 2.4 to 4.0",
    "serviceDepartmentsLaunched": 2,
    "accuracyNote": "Approximate figures are labelled as such and are not independently audited metrics."
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      "role": "Customer Experience Manager",
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      "role": "Customer Success Coordinator",
      "startDate": "2024-02",
      "endDate": "2024-06"
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      "endDate": "2023-10"
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      "organization": "LiteBit",
      "role": "Customer Support / Social Media Marketeer",
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      "endDate": "2021-03"
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      "organization": "Zilveren Kruis",
      "role": "AR Service Associate",
      "startDate": "2016-05",
      "endDate": "2018-04"
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    "name": "Renewal Radar by Sighub",
    "url": "https://sighub.io",
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    "description": "A HubSpot app that turns structured CRM renewal risk signals into one clear owner task using deterministic, auditable logic.",
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      "url": "https://www.ulasarslan.com/work/speaksee-cx-system.html"
    },
    {
      "name": "LiteBit crisis recovery",
      "url": "https://www.ulasarslan.com/work/litebit-crisis-recovery.html"
    }
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    "https://github.com/ulasarslan6262-ui"
  ],
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    "about": "https://www.ulasarslan.com/about.html",
    "experience": "https://www.ulasarslan.com/experience.html",
    "cv": "https://www.ulasarslan.com/cv.html",
    "linkedin": "https://nl.linkedin.com/in/ulasarslan",
    "github": "https://github.com/ulasarslan6262-ui",
    "sighub": "https://sighub.io",
    "llms": "https://www.ulasarslan.com/llms.txt",
    "llmsFull": "https://www.ulasarslan.com/llms-full.txt",
    "knowledgeGraph": "https://www.ulasarslan.com/knowledge-graph.json"
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  "lastUpdated": "2026-07-30"
}
